Vanderbilt Emergency Medicine

Do you need to connect to a Wi-Fi network? Are you connected but unable to access web pages? These tips will help get connected and help you resolve the most common Wi-Fi issues.

1. Join the Network

Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network. Tap Settings > Wi-Fi. If Wi-Fi is off, turn it on by tapping the on/off icon. Available Wi-Fi networks appears under "Choose a Network..." Locate and tap the Wi-Fi network you want to join. For on-campus use at Vanderbilt, use PatientCare3.

2. Verify Your Password

Some Wi-Fi networks require a password to join. Password-protected Wi-Fi networks are indicated by the padlock icon . At Vanderbilt, we use WPA2 Enterprise Security. Select that as your security type and enter your VU-NetID and ePassword. If you receive an error while joining a password-protected Wi-Fi network: 

• Type slowly to verify you are entering the correct password.
• If you cannot tap Join, the password is too short for that Wi-Fi network.
• If you don't know the password, check with the Wi-Fi network administrator.

3. Check Your Connection

Check the Wi-Fi signal strength in the status bar or Wi-Fi menu. The more bars the stronger the signal . If you only have a single bar or you still cannot locate your Wi-Fi network:

• Move closer to the Wi-Fi access point or router.
• Avoid potential sources of interference that can affect a Wi-Fi signal, such as concrete walls and microwave ovens.

Next, check your connection by using Safari to open a web page.

When using some public Wi-Fi networks, Safari may display a web page that allows you to sign in to use the service. Check this web page for additional information on signing into or subscribing to the Wi-Fi network service at that location.

4. Check the Network